Levy Property Group and its related entities (LPG, we, our, us) recognise the importance of protecting the privacy of individuals and the personal information entrusted to us.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in connection with our business, services, website and other interactions with clients, customers and members of the public.
What is personal information?
“Personal information” has the meaning given to it under the Privacy Act 1988 (Cth).
Generally, personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on the nature of your dealings with us, this may include your name, address, telephone number, email address, occupation, property details and other information that can reasonably be used to identify you.
What personal information do we collect and hold?
The types of personal information we collect will depend on the nature of your relationship and interactions with us.
We may collect and hold information including:
your name;
residential, postal or business address;
email address;
telephone number;
age or date of birth;
profession, occupation or job title;
information relating to properties you own, sell, purchase, lease, manage or enquire about;
information relating to your property preferences and requirements;
identification and other information required to provide our services or comply with our legal obligations;
details of your communications and interactions with us;
information you provide when completing forms, attending inspections, making enquiries, requesting appraisals, subscribing to communications or using our website; and
any other information you voluntarily provide to us.
We may also collect information that does not identify you personally, including anonymous survey responses, website analytics and aggregated information about how visitors use and interact with our website.
How do we collect your personal information?
Where reasonable and practicable, we collect personal information directly from you.
We may collect personal information when you:
access or use our website;
contact us by telephone, email, SMS, online enquiry, social media or other means;
communicate or meet with our directors, employees, agents or representatives;
attend an open home, private inspection or property event;
enquire about buying, selling, leasing or otherwise dealing with property;
request a property appraisal or other real estate service;
enter into an agreement or arrangement with us;
complete an application, registration or other form;
subscribe to our database or marketing communications;
participate in a promotion, competition, survey or event; or
provide feedback or make a complaint.
We may also collect personal information from third parties where permitted by law, including:
your authorised representatives, such as lawyers, accountants, financial advisers, mortgage brokers or other professional advisers;
buyers, sellers, landlords, tenants and other parties involved in property transactions;
contractors and service providers;
government agencies, regulatory bodies and law enforcement agencies;
publicly available records, databases and online sources;
property information providers and industry databases; and
other organisations or individuals where you have provided consent or where collection is otherwise permitted by law.
Cookies and website information
When you access our website, we may use cookies and similar technologies to collect information about how you interact with our website.
Cookies are small data files stored on your device that may allow us to recognise your browser or device, understand website usage, improve functionality and enhance the services and information we provide.
You can configure your browser to reject or limit cookies, although doing so may affect the functionality of some parts of our website.
We may also collect technical information such as IP addresses, browser types, device information, website usage data and other analytical information to assist us in managing, securing and improving our website and services.
What happens if you do not provide your personal information?
You are not required to provide us with your personal information. However, if you choose not to provide certain information:
we may not be able to provide you with our services or respond fully to your enquiry;
we may be unable to assist you with a property transaction or request;
we may not be able to provide information about properties, services or opportunities that may be relevant to you; or
your experience when using our website or services may be limited.
Why do we collect, hold, use and disclose personal information?
We collect, hold, use and disclose personal information for purposes reasonably necessary to operate our business and provide our real estate and related services.
These purposes may include:
providing real estate agency and property-related services;
assisting with the sale, purchase, leasing, marketing or management of property;
responding to enquiries and requests;
communicating with clients, customers and other parties;
arranging and managing property inspections and appointments;
maintaining and updating our client and customer databases;
matching buyers, sellers, landlords, tenants and properties;
providing information about properties, market opportunities and our services;
conducting market research and business analysis;
improving our services, marketing and website;
managing our business operations and relationships with contractors and service providers;
processing applications, transactions and agreements;
handling feedback, concerns and complaints;
protecting our legal rights and interests;
complying with applicable laws, regulations and lawful requests from government or regulatory authorities; and
carrying out any other purpose disclosed to you at the time your information is collected or for which you have provided consent.
To whom may we disclose your personal information?
Where reasonably necessary for our business activities or services, we may disclose personal information to:
our directors, employees, agents and representatives;
related entities and associated businesses;
contractors, consultants and professional advisers;
solicitors, accountants, financial advisers and other professional service providers;
photographers, videographers, stylists, tradespeople and other property service providers;
website, database, CRM, IT, cloud storage and technology service providers;
marketing, communications and advertising service providers;
property portals, industry databases and other platforms used in connection with our services;
buyers, sellers, landlords, tenants and other parties involved in a property transaction, where appropriate;
government departments, regulators, law enforcement agencies and other authorities where required or permitted by law; and
other persons or organisations where you have provided consent or where disclosure is otherwise permitted by law.
We do not sell your personal information to third parties.
Direct marketing communications
From time to time, we may use your personal information to communicate with you about properties, market opportunities, services, news, events or other information that we believe may be relevant or of interest to you.
These communications may be sent by email, SMS, telephone, post or other electronic means, where permitted by law.
You may opt out of receiving direct marketing communications from us at any time by using the unsubscribe facility provided in the communication or by contacting us.
Please note that opting out of marketing communications will not prevent us from contacting you where necessary in connection with an existing transaction, service, agreement or legitimate business matter.
How can you access or correct your personal information?
You may request access to the personal information we hold about you by contacting us using the details provided at the end of this Privacy Policy.
We will respond to requests for access within a reasonable period and in accordance with applicable privacy laws.
In some circumstances, we may be permitted to refuse access to certain information. If we refuse a request, we will provide reasons where required by law.
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.
If you believe that personal information we hold about you is inaccurate, incomplete or outdated, please contact us so that we can review and, where appropriate, correct the information.
How do we protect your personal information?
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include physical, electronic, administrative and technological safeguards appropriate to the nature of the information we hold.
However, no method of transmitting or storing information electronically is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to us over the internet.
Overseas disclosure of personal information
Some of the service providers we use, including technology, cloud storage, database, marketing or other service providers, may store or process information outside Australia.
Where personal information is disclosed or stored overseas, we will take reasonable steps as required by applicable privacy laws in relation to that information.
Third-party websites and links
Our website may contain links to websites operated by third parties.
Levy Property Group is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
Privacy complaints
If you believe that we have breached your privacy or have concerns about how we have handled your personal information, please contact us using the details provided below.
Please provide sufficient information about your concern or complaint so that we can properly investigate the matter.
We will review your complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
Contacting us
If you have any questions, concerns or feedback regarding this Privacy Policy, wish to request access to or correction of your personal information, or would like to make a privacy-related complaint, please contact us using the details below:
Levy Property Group
491 Old South Head Road
Rose Bay NSW 2029
Australia
Email: admin@
Phone: (02) 7255 5933
We will endeavour to respond to all privacy-related enquiries and complaints within a reasonable period.
Changes to this Privacy Policy
We may amend or update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or legal obligations.
The current version of our Privacy Policy will be made available on our website.
Last updated: 14 July 2026
